At Ausieshop, we guarantee to ship your order as soon as possible.
We want you to be completely satisfied with your Ausieshop purchase.
Goods will be delivered on business days; no deliveries will be made on weekends or public holidays.
We recommend either a work address or PO BOX for prompt delivery
Australian standard Delivery 3 ~ 5 Business days
We make every effort to ensure that your purchase arrives to you in perfect condition.
Should you experience a problem with your order, please contact us at firstname.lastname@example.org and we will do our utmost to resolve any issue.
Ausieshop does not have to provide a refund if you simply change your mind on an item, so please choose carefully.
Should you wish to make a claim relating to your product for (1) damaged in transport or (2) incorrect goods received.
We advise this must be done within 24 hours of receiving your goods by telephone, email or facsimile.
After confirming claims when receiving the returned goods at our warehouse, we shall then promptly (a) re-supply the item(s) or (b) credit the relevant invoice appropriately. Importantly it is always the customers responsibility to review the goods received prior to their opening.
Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened & in their original condition.